Hands’ on support
We are at your side with help and advice.
For Customers
We are happy to be there for you. The easiest way to contact us is by phone or email.
For all photo creators
We check the quality of every photo submitted. Only with good input photos can we fulfill our quality promise for consistent and professional employee photos.
So you should send us a new (better) photo of yourself? Cheer up, take a deep breath and try again.
Blurred image – How can I create a sharp image?
Unfortunately, we have to point out that the photo you sent in is blurred.
Tips and tricks for taking a sharper portrait.
- Make sure there isplenty of natural light : Light is the most important factor for a good photo: make sure there is enough natural light (i.e. stand close to a window). Ideally, the light should come from the front and not from the side.
- Set the camera focus point: Make sure that the focus points of your smartphone camera are aimed at your face
- Hold your smartphone steady: Hold the phone as still as possible to avoid motion blur.
- Use a new smartphone model: If possible, use a new smartphone for the photo. If possible, it should be less than 24 months old.
- Dirty lens: If the cell phone lens is dirty, this can impair the image quality and lead to blurring.
Upload your new portrait as you did the first time.
Poor light – use natural light for better portraits
Unfortunately, we have to point out that your photo was taken in poor lighting conditions.
Light is the most important factor for a good portrait: make sure there is enough natural light (so stand close to a window). Ideally, the light should come from the front and not from the side.
You will get the most beautiful portrait if you
- directly in front of a large window. Point your face towards the window to avoid unattractive shadows. The person taking the photo has the light behind them.
- Always look out of the window – prevent backlighting
- Avoid artificial light coming from ceiling or floor lamps
Upload your new portrait as you did the first time.
Cropped photo – gives the portrait more (surrounding) space
Unfortunately, we have to point out that your photo is cropped.
Tip: Only use your camera horizontally
Make sure that your smartphone is in landscape format and at eye level and that you are in the center of the screen. There should be some space around you at the edge of the picture and upload your new portrait as you did the first time.
Upload your new portrait as you did the first time.
Awkward pose – look relaxed and confident with these simple tips
Unfortunately, we have to point out that your photo has an unfavorable pose.
From our experience of taking thousands of portraits, these tips for good posture will help you look relaxed and confident:
Tipsfor a better pose:
- Watch your hands for an upright position. Hold your thumb with one hand and bend your arms slightly. This will automatically give you the correct posture.
- Turn your head towards the camera and look directly into the lenses. However, your upper body remains slightly turned away.
Upload your new portrait as you did the first time.
For our contact persons
Frequently asked questions from our customers’ contacts regarding planning, onboarding and delivery.
I have already used up my smartportrait credits. How can I order more smartportraits?
Just get in touch with us. We will send you a personal link for your repeat order.
How much time do I need to plan to get started with smartportrait?
Each employee should plan approx. 30 minutes for the creation of the portrait using our photo guide. If desired, smartportrait will contact the employees in your company directly. Contact us for any specific requests regarding onboarding.
How does smartportait deliver my portrait pictures?
We deliver the finished employee photos via the online dashboard. As soon as we have edited your photos, you will receive access from us.
Some employees already have a good portrait – but we want all portraits to have the same look and feel (background, format)
If the employee photos correspond to our photo guide, no new photos need to be taken with the smartphone.
Contact us to deliver all existing images in a consistent form: I.e. consistent background, image cropping, exposure and general effect.
All new photos can be created flexibly with smartportrait.
Can we only take the employee photos with a smartphone?
(or is it also possible with our in-house camera).
Of course, you can also use a camera to create your smart portraits. Make sure you follow the tips in the photo guide when taking the photos.